For me, selling is about relationships and during that process, whoever builds the strongest relationship is going to be the one who gets the sale. Why? Trust. People buy from people they like. They like people who are like themselves - and who are interested in them. They trust people who they perc... [More]

Both before and after they subscribe to SurveyMe clients commonly ask us questions about using customer satisfaction surveys. Usually these are something like …1.    Who should I survey for their opinion?2.    Why should I survey my customers? 3.   ... [More]

How to Measure Good Customer Service [More]